It was two weeks ago today that my new Gateway desktop computer was delivered, but I’m sitting here using my old laptop. Turns out my new Gateway didn’t work. The symptom was the keyboard. Nothing typed on the screen. After hours of troubleshooting with tech support on the phone, a new mother board was ordered.
Last Friday, a tech person came here to install the new motherboard. This did not work either. The first symptom was the keyboard. Nothing typed on the screen. Then I noticed the IEEE port was missing. Then the display was no longer getting a signal from the tower. Then the tower would no longer turn off when the button was pushed. Felt like a nightmare, Outer Limits, kind of thing. This all occurred as I spent more hours on the phone with tech support.
In order to avoid a 15% restocking fee for a computer that did not work, I agreed to ship it all back and try another Gateway desktop computer. No idea when to expect it. Sure hope this was a fluke experience and the new one works like a charm.
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